The two plugs then communicate through the electrical wiring of the house to deliver a wired internet connection to your TV Box.Plug the other adapter into a wall socket and connect it to your BT TV Box.Plug one adapter into a wall socket and connect it to your router.Powerline adapter kits come as a pair of plugs, with 1 (or more) ethernet ports built in. If using long ethernet cables isn’t your preference, then a powerline adapter kit can also provide a wired ethernet connection to your BT TV Box (or any other device), without the need to run long cables through the house. You can also get shorter (5m) or even longer (20m+) cables if you like, depending on how far you are from the router.Īdmittedly, lots of people don’t want to be trailing long wires all through their home if their TV Box is a long way from the router, which is where the next solution of a powerline adapter comes in. You can still run a long ethernet cable from your router to your BT TV Box.Ĭlick here to view 10 metre ethernet cables on Amazon. This is often a clumsly solution, but can still sometimes be done if you are a long way from the router. Option #1 – Run a Long Ethernet Cable if Possible Let’s look at each option in more detail. These are basically just two different ways of getting a wired connection to your TV Box, so you can use it even though it doesn’t have Wi-Fi functionality. Alternatively, you can also use a powerline adapter kit, which consists of a pair of adapters which can send data to each other through the electrical wiring of the house to create a wired internet connection anywhere you like in the home. You can run a long ethernet cable from your router to the BT TV Box if this is feasable. Thankfully, there are a couple of ways around this problem: For whatever reason, they haven’t built in Wi-Fi functionality, so you have to use a wired ethernet connection to get it to work.īut how does this work if your BT TV Box is a long way from the router, and it’s not so easy or straightforward to run a network cable straight to it? You may be using the Box on the other side of the house from the router. If you have a Wi-Fi connection: Go to Broadband Connection within your Settings menu.This is an irritating omission BT have made from their TV Box model. You can get to the cog by pressing Up and right after opening the Menu. *Settings can be found via the cog in the top right corner of the Menu. If it says your box is not connected select Edit connection and then Auto connect You can check this on your box through the steps below.
If you have continued issues with connecting via Wi-Fi, we would recommend trying a wired connection instead.Ĭheck your box has a stable connection to the internet. If there is a general network connection issue, it will display a YVM104 Error Message, If this is the case, you will be prompted to go through the setup journey to re-establish the connection. If this is the case, you will be prompted to go through the setup journey to re-establish the connection. If there is a local network connection issue, it will display a YVM102 Error Message. Go to Broadband Connection within your Settings menu: Check both adapters are switched on and make sure the Ethernet cables are securely connected. One by your YouView box and one by your router. There should be two powerline adapters plugged in to your mains. To be safe, disconnect and reconnect it.įollow the cable from your box to the back of your router and make sure it's securely connected to one of your LAN ports.
Pick your connection: Direct Ethernet cableĬheck the Ethernet cable is securely connected to the Ethernet port. We’ll walk you through what to do.įirst things first, we need to check how your box is connected to your router.